For your safety, all hand-carried items, including backpacks and belt bags, are subject to search. Metal detection equipment may be used. Guests are encouraged to keep nonessential items in their vehicles. Thank you for your understanding and cooperation.

Alcoholic Beverages

Persons under 21 years of age are not permitted to purchase or consume alcoholic beverages. Giant Center reserves the right to refuse service to anyone who is unable to produce an acceptable form of identification or who appears to be intoxicated.

Giant Center is dedicated to providing a safe and enjoyable experience for all of our guests. The sale, consumption, service, and availability of alcohol may be restricted by the management of Giant Center in its sole discretion, and is subject to compliance with all applicable governmental statutes, ordinances, and regulations.

Attire

All visitors to Giant Center are required to wear shoes and shirts at all times. Some language, gestures, and suggestive art on apparel may also be considered inappropriate. Giant Center serves the right to address these issues with all guests. Your cooperation is appreciated.

Emergency Phone Calls

Please report all emergencies to the nearest Safety & Security Officer.

First Aid Stations

Giant Center offers a First Aid Station on the main concourse, conveniently located at the South West corner of the building adjacent to the retail novelty stand. If immediate first aid is needed, ask any Giant Center employee for assistance.

Guest with Disabilities

The staff and management of Giant Center welcome members of the disabled community to Giant Center, a state-of-the-art sports and entertainment facility. We are constantly striving to improve our accessibility services at Giant Center. Please feel free to contact the ADA Coordinator with any comments, questions, and suggestions.
Additional information about Accessibility at Giant Center >>

• ADA Coordinator: 717-534-8958 or TTY 717-534-8955.
  Giant Center, 950 W. Hersheypark Drive, Hershey, PA 17033.
  
  
• ATM: An accessible Automatic Teller Machine is located by HERSHEY SPORTS on the main concourse.
  
  
• Assistive Listening System: An FM Loop System is available at Giant Center. Receivers are available through Guest Services. A credit card or driver's license are needed as a deposit. Neck loops and ear speakers are also available.
  
  
• Guest Services: Giant Center Guest Services window is located on the main concourse behind the Box Office. Guest Services will answer any of your questions and assist with any problems once you have arrived at the facility. Guest Services also dispenses assistive listening devices.
  
  
• Elevators: An elevator for guests with mobility impairments is located behind section 124 on the Main Concourse. Access to all five floors is available.
  
  
• Interpreter Services: Guests requiring interpreter services for our concerts or shows should contact our ADA Coordinator at least three weeks before the date of the show.
  
  
• Service Animals: Service animals are permitted in Giant Center. Contact our ADA Coordinator if any special requirements are needed.
  
  
• Smoking: Giant Center is a smoke-free building.
  
  
• Telephones: Accessible telephones are located on the main concourse by HERSHEY SPORTS. One phone in the bank has an adjustable hearing amplifier.
  
  
• Ticketing: The fully accessible Giant Center Box Office is open Monday-Saturday, 9 AM - 5 PM. All accessible ticketing needs should be made through the Giant Center Box Office. Tickets can be purchased in person or by phone at 717-534-3911, TTY 717-534-8955. Wheelchair and companion seating is available on all levels of the facility. HERSHEY BEARS Season Tickets also available.

Lost and Found

During an event any items found should be turned into guest services located at the Box Office. After a game or event has concluded, lost and found items are transferred to the Safety & Security Office, which can be reached during normal business hours at 717-520-5181 and outside of normal business hours at 717-534-8988.

Lost Children

In the event your child is lost, notify the nearest Safety & Security Officer immediately.

Paging

Giant Center is only able to provide paging of guests in case of emergency.

Projectiles

The throwing of any projectiles in seating areas, ramps, stairwells, or any other areas is prohibited.

Recording of Events

Unauthorized filming, video or audio taping, photographs, records, and all other depictions of Giant Center and/or events are prohibited.

Restricted Items

Personal food and beverage items, coolers, banners, helium balloons, and sound emitting, non-electronic (air horns, whistles, noisemakers) or electronic devices are not permitted and must remain outside Giant Center as well as weapons of any type and laser light pointers.

Smoking Guidelines

Giant Center is a smoke-free building. The only designated smoking areas at Giant Center are the main entrance plaza and outside the private entrances. This guideline is meant to preserve the safety and health of all our guests. Your cooperation is appreciated.